I tend to not frequently write about chain restaurants for a couple of reasons. First, they’re all pretty standard on food, service, and decor so there’s not much to say. Second, they’re boring and I try to not even go to them in the first place. But I had such terrible food at Phoenix Grill that I simply had to share.
It took the spot of some other mediocre chain restaurant. I think Kelsey’s or Montana’s (neither of which are particularly good, but both of which are better than Phoenix… are they all the same company? They might be, I don’t know or care).
I had the beef wrap. It is described as fried beef, so I asked the waitress if it was battered and fried or simply fried in a pan with oil because the thought of battered and fried beef was phenomenally disgusting to me. She assured me it was pan fried so I ordered it. It was basically a piece of battered and fried, cold, American-Chinese food (think of really awful ginger beef from a crappy Chinese food buffet in a small mid-west American town). My accompanying side salad was mediocre at best and the dressing didn’t come on the side as I had requested.
My dining partner ordered a pasta dish that came cold and looked terrifying.
I obviously did not like and do not recommend Phoenix. The food is clearly all bought in bulk, frozen, and then (poorly) reheated upon ordering. If you can’t even use a microwave or heat lamp correctly, you shouldn’t have a restaurant. Come on, even McDonald’s can do that right.